STORE POLICY

SHIPPING & RETURN POLICY

 

 

PROCESSING TIME 

 

GIVE 1-3 BUSINESS DAYS FOR ORDERS TO PROCESS ONCE ORDERS PROCESSED  YOU WILL RECEIVE A CONFIRMATION EMAIL WITH YOUR ORDER AND TRACKING NUMBER 

 

ORDERS ARE NOT SHIPPED OR DELIVERED ON WEEKENDS OR HOLIDAYS 

CHECK EMAILS FOR ORDERS AND UPDATES

 

DELAYS CAN OCCUR 

 

ONCE YOU RECEIVE YOUR TRACKING NUMBER GIVE YOUR PACKAGE 2-5 BUSINESS TO ARRIVE THROUGH FED EX

   

 

 

DAMAGES & LOST PACKAGES 

 

ROYAL LUX IS NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES DURING SHIPPING IF PACKAGE RECEIVE DAMAGED OR NEVER ARRIVED PLEASE CONTACT FED EX FOR QUESTIONS AND CONCERNS   

 

 

RETURN 

 

ONCE YOU'VE RECEIVED YOUR WIG  THERE IS NO REFUND EXCHANGE ONLY ,WIG MUST BE BRAND NEW, MUST TAKE PICTURE OF THE WIG AND SEND TO MY EMAIL MUST CONTACT ME BEFORE SHIPPING WIG BACK .ONCE  I RECIVE YOUR RETURNED WIG I WILL CHECK THE WIG, IF WIG IS DAMAGED IN ANY WAY I WILL MAIL YOUR WIG BACK TO YOU ,IF WIG IS NEW AS SHIPPED I WILL SEND YOU A DIFFERENT WIG OF CHOICE  

 

NO CUTS

NO PLUCK 

NO TEARS 

NO HAIR DAMAGE 

NO CHEMICALS

 

EXCHANGING A WIG CAN DIFFERENT THE ORIGINAL WIG PRICE 

AFTER A WEEK FROM DELIVERY DAY THERE IS NO EXCHANGING MAKE SURE YOU KNOW YOUR HEAD SIZE BEFORE ORDERING ONCE YOU RECEIVE YOUR WIG BY PICK UP OR BY MAIL PLEASE TRY IT ON MAKE SURE ITS A PERFECT FIT FOR YOUR HEAD IF YOU DON’T KNOW YOUR HEAD SIZE CONTACT US .ROYAL LUX WILL DO THE BEST WE CAN TO ASSIST YOU AS A CUSTOMER THANK YOU.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    HEAD SIZES 

 

20” SMALL

21”  MEDIUM

22” LARGE

 

SHIPPING 

 

 

CONTACT 

EMAIL :royalluxcollections@gmail.com

BUSINESS LINE :1312-439-1864